This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform.  Under this policy:

  • Cancellations will only be considered if the request is made 5 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
  • Naivedyas Trading does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.
  • In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within [5] days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within [5]  of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
  • In case of any refunds approved by Naivedyas Trading, it will take [5 working] for the refund to he processed to you.

We have kept a placeholder here, as the number of days for raising a request for cancellation would be filled by the PhonePe merchant / Platform Owner.

Name of the platform owner / PhonePe Merchant to be inserted herein. This will be a placeholder left for such platform owner- whereby the details would be updated.

 

The number of days herein need to be updated by the platform owner / merchant within which such request can be raised by the user.

 

The timeline within which the user need to highlight the concern about the product need to be updated herein.

 

Platform owner name need to be mentioned here.