At Apidear, we strive to provide high-quality natural products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Returns are accepted only in case of damaged, defective, or incorrect products.

  • Requests for returns must be made within 7 days of receiving the order.

  • The product must be unused, unopened, and in its original packaging.

2. Non-Returnable Items

  • Opened or used products.

  • Perishable items, unless they arrive damaged or spoiled.

  • Items without original packaging or proof of purchase.

3. Return Process

  • To initiate a return, contact our customer support at apidearad@gmail.com with:

    • Order ID

    • Clear images of the product and packaging (if damaged or incorrect).

  • Once approved, we will arrange a pickup or request you to return the item.

  • Return shipping charges may apply unless the issue is due to our error.

4. Refund Policy

  • Once the returned item is received and inspected, the refund will be processed within 7-10 business days.

  • Refunds will be issued to the original payment method or as store credit.

  • Shipping charges (₹99) are non-refundable, unless the return is due to our mistake.

    5. Replacement Policy

    • If you prefer a replacement instead of a refund, we will ship a new product after verifying your request.

    • Replacement is subject to product availability.

    For any queries or assistance, feel free to contact our support team at apidearad@gmail.com.